Email us using an email address that's linked to an EA Account so you can get more information. If you're playing a mobile game, your email address may not be linked to it.Email address that's on your banned or suspended EA Account.
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Please review the rules, then contact us if you still believe you haven’t broken them. Disagreeing with a suspension or ban when you break the rules is not fair play. We want to help all our players as efficiently as possible, so please make sure you only contact us with genuine challenges. improperly use in-game support or complaint buttons.The Rules of Conduct in our User Agreement expect that players don’t: This is an official email account from us, so make sure you add it to your contact list.įIFA players: remember to follow our guidelines for FUT Coins and Points, and know the rules for FIFA so your account isn't banned or suspended.ĮA’s Positive Play Charter is at the heart of our rules. Check your email for more details. You may get a message from e.ea.com. If you’ve got a ban or suspension on your EA Account, for a specific game, or for your device, we’ll notify you via email. We’ll ban players who break our User Agreement.
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Click the plus sign in the Email section to fill out our webform and give us the details about your ban or suspension.Sign in to your EA Account that has the ban or suspension, if you haven’t already.Let us know if you think the ban or suspension on your EA Account (or one of the platform accounts that’s linked to it) was a mistake: Go to My Ban History to view more info on and dispute your active bans and suspensions. Think your account was hacked? Follow our steps to help re-secure your account before you contact us. Think your account was banned or suspended by mistake? Let us know so we can help.